Refund policy
At Backgarden Bakes, all of our products are freshly baked to order.
Because our products are perishable food items, we are unable to accept returns or exchanges once an order has been dispatched or collected.
Order Changes & Cancellations
If you need to make a change to your order, please contact us as soon as possible at cakeme@backgardenbakes.co.uk.
We'll always do our best to help, however once an order has been processed, baked or dispatched, we may be unable to make any changes or cancellations.
Damaged, Incorrect or Missing Items
Please inspect your order as soon as it arrives.
If your order arrives damaged, contains an incorrect item, or if anything is missing, please contact us within 24 hours of delivery at cakeme@backgardenbakes.co.uk.
To help us investigate and resolve the issue, please include:
• Your order number
• Your delivery address
• A description of the issue
• Clear photographs of the product and packaging
We will review each case individually and work with you to find a suitable resolution.
Delivery Information
All postal orders are dispatched using Royal Mail Tracked 24.
Whilst Royal Mail aims to deliver within 24 hours of dispatch, this is not a guaranteed service and delays can occasionally occur which are outside of our control.
We are unable to offer refunds for delays caused by third-party delivery providers where the order has been correctly dispatched.
Non-Returnable Items
The following items are non-returnable:
• Fresh baked goods and food products
• Custom or personalised orders
• Gift cards
Contact Us
If you have any questions regarding your order, please contact:
We'll always do our best to help.