Frequently asked questions
Who are Backgarden Bakes?
Backgarden Bakes is the postal bakes sister brand to Backgarden Bakery. We specialise in handcrafted brownies, blondies, cookie pies, stuffed cookies and sweet treats, freshly baked in Lincoln and delivered nationwide.
Want to learn more? Visit our About Us page.
Do you have a shop I can visit?
We don't currently have a retail shop, but we do have a Cake Shed located outside our property.
For opening times, special events and local availability, please follow our sister business, Backgarden Bakery, on Facebook and Instagram.
Can I collect my order?
Absolutely!
Local collection is available from:
6 King Drive
Bracebridge Heath
Lincoln
LN4 2TZ
Once your order has been placed, we'll contact you to arrange a suitable collection day and time.
Please ensure you provide a valid telephone number when placing your order so we can contact you regarding collection.
What's in your bakes?
Full ingredient and allergen information can be found on each individual product page.
All bakes are individually packaged and labelled, so you'll always receive clear allergen information with your order.
Allergen Information
Please note that Backgarden Bakes is not a nut-free or allergen-free kitchen.
Our kitchen regularly handles all 14 major allergens and, whilst strict food hygiene and allergen control procedures are followed, we cannot guarantee the absence of cross-contamination.
We take great care when preparing allergen-friendly bakes and follow appropriate food safety and handling procedures at all times.
If you have a severe allergy, intolerance or any concerns about ingredients, please contact us before placing an order and we'll be happy to advise.
Can I make changes to my order?
If you need to make a change to your order, please contact us as soon as possible.
We'll always do our best to help, but once an order has been processed or dispatched, we're unfortunately unable to make any changes.
Where is my order?
Once your order has been dispatched, you'll receive a confirmation email containing your Royal Mail tracking information.
You can follow your order's journey using the tracking link provided.
I've got a problem with my order
We're sorry to hear that.
If there's an issue with your order, please contact us within 24 hours of receiving it, including:
• Your order number
• Your delivery address
• A detailed description of the issue
• Clear photographs where applicable
We'll investigate the matter and do our best to resolve it as quickly as possible.
Can I return my order?
As our products are freshly baked and made to order, we are unable to accept returns or offer refunds for unwanted items.
This does not affect your statutory rights. If there is a problem with your order, please contact us and we'll be happy to help.
When will my order be shipped?
We dispatch freshly baked orders every Monday and Thursday.
Once your order has been dispatched, you'll receive a confirmation email containing your Royal Mail tracking information.
Please note that our bakes are too large to fit through most letterboxes, so someone may need to be available to accept delivery.
Whilst we use Royal Mail Tracked 24, delivery dates cannot be guaranteed.
Can I change my shipping address?
If you need to amend your delivery address, please contact us as soon as possible.
We'll always do our best to help, however once an order has been processed or dispatched, we may be unable to make any changes.
Can I track my order?
Yes! Once your order has been dispatched, you'll receive a confirmation email with your Royal Mail tracking information so you can follow your parcel's journey.
Who do you use for delivery?
All postal orders are sent using Royal Mail Tracked 24.
Tracking details will be provided once your order has been dispatched.
What happens if I'm not home when my order arrives?
If nobody is available to accept delivery, Royal Mail may leave your parcel in a safe place, with a neighbour, or take it to your local delivery office, depending on their delivery procedures.
Please ensure your delivery address is correct and that someone is available to receive the parcel where possible.
Do you deliver nationwide?
Yes! We deliver our freshly baked treats throughout mainland UK using Royal Mail Tracked 24.
Can I freeze my bakes?
Most of our brownies, blondies, cookie pies and stuffed cookies can be frozen for up to 3 months. Simply wrap well and defrost thoroughly before enjoying.
How Long Will My Bakes Last?
Our bakes are best enjoyed fresh, but when stored correctly they will keep for up to 10 days.
For best results, keep your bakes well wrapped and stored in a cool, dry place away from direct sunlight. Once opened, we recommend enjoying them within a few days for the best flavour and texture.
If you'd like to keep them for longer, most of our bakes can also be frozen. Simply wrap well and freeze for up to 3 months.